Pre-dispatch check
We check exterior packaging, labeling and the number of products. Sealed sets are not opened without customer approval.
Missing or damaged part
Keep the packaging and instructions, photograph the issue and provide the part number or building step where possible.
What is not a defect
Incorrect assembly, damage after receipt, normal wear and parts lost by the customer require separate review and are generally not manufacturing defects.
Submitting a request
Contact support with the order number and photos. We will confirm receipt and provide next steps after review.