Before dispatch
If the order has not been handed to a courier or carrier, contact us to cancel it or change its contents. Any applicable costs are disclosed before confirmation.
Unused products
Keep the product, full contents, packaging and proof of purchase in resalable condition. Do not send anything before the return address and method are agreed.
Wrong, damaged or defective item
Photograph the order and contact support. Depending on the review, we may arrange a replacement, missing item or refund.
Refund timing
The refund method and timing depend on the original payment and the bank or payment provider. A manager confirms each stage after approval.